BSB30120 Certificate III in Business (Customer Engagement)
- Assist with maintaining workplace safety (BSBWHS311)
- Deliver and monitor a service to customers (BSBOPS304)
- Support personal wellbeing in the workplace (BSBPEF201)
- Design and produce business documents (BSBTEC301)
- Organise personal work priorities (BSBPEF301)
- Participate in sustainable work practices (BSBSUS211)
- Use inclusive work practices (BSBTWK301)
- Write simple documents (BSBWRT311)
- Engage in workplace communication (BSBXCM301)
- Apply critical thinking skills in a team environment (BSBCRT311)
- Process customer complaints (BSBOPS305)
- Assist with customer difficulties (SIRXCEG002)
- Advise on products and services (SIRXPDK001)
<h3 id="header-bsb30120-certificate-iii-in-business-customer-engagement---sydney-course">BSB30120 Certificate III in Business (Customer Engagement) - Sydney Course</h3>
<p>The BSB30120 Certificate III
...ENROLLING NOW!! CALL 1300 845 888
If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Enquire today or CALL US on 1300 845 888 to check your eligibility.
Not eligible for Subsidised Training: $6,140
Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.
Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.
<h3 id="header-bsb30120-certificate-iii-in-business-customer-engagement---sydney-course">BSB30120 Certificate III in Business (Customer Engagement) - Sydney Course</h3>
<p>The BSB30120 Certificate III
...ENROLLING NOW!! CALL 1300 845 888
If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Enquire today or CALL US on 1300 845 888 to check your eligibility.
Not eligible for Subsidised Training: $6,140
Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.
Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.
BSB40120 Certificate IV in Business
- Implement customer service strategies (BSBOPS404)
- Write complex documents (BSBWRT411)
- Organise business meetings (BSBOPS405)
- Build and maintain business relationships (BSBTWK401)
- Coordinate business resources (BSBOPS401)
- Manage personal health and wellbeing (BSBPEF401)
- Use digital technologies to collaborate in a work environment (BSBTEC404)
- Develop personal work priorities (BSBPEF402)
- Apply critical thinking to work practices (BSBCRT411)
- Implement and monitor WHS policies, procedures and programs (BSBWHS411)
- Implement and monitor environmentally sustainable work practices (BSBSUS411)
- Apply communication strategies in the workplace (BSBXCM401)
<h3 id="header-bsb40120-certificate-iv-in-business---sydney-course">BSB40120 Certificate IV in Business - Sydney Course</h3>
<p>Take the next step in your career and gain a qualification that will
...ENROLLING NOW!! CALL 1300 845 888
Self Paced - Learn in your own time and schedule
If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Enquire today or CALL US on 1300 845 888 to check your eligibility.
Not eligible for Subsidised Training: $6,410
Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.
Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.
TRAINER SUPPORT IS AVAILABLE FOR ALL ONLINE COURSES
- FACE TO FACE WITH TRAINER BY ARRANGEMENT (MAXIMUM OF 20 HOURS OVER DURATION OF COURSE)
- EMAIL CORRESPONDENCE WITH TRAINER
- PHONE CORRESPONDENCE WITH TRAINER
<h3 id="header-bsb40120-certificate-iv-in-business---sydney-course">BSB40120 Certificate IV in Business - Sydney Course</h3>
<p>Take the next step in your career and gain a qualification that will
...ENROLLING NOW!! CALL 1300 845 888
Self Paced - Learn in your own time and schedule
If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Enquire today or CALL US on 1300 845 888 to check your eligibility.
Not eligible for Subsidised Training: $6,190
Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.
Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.
TRAINER SUPPORT IS AVAILABLE FOR ALL ONLINE COURSES
- FACE TO FACE WITH TRAINER BY ARRANGEMENT (MAXIMUM OF 20 HOURS OVER DURATION OF COURSE)
- EMAIL CORRESPONDENCE WITH TRAINER
- PHONE CORRESPONDENCE WITH TRAINER
BSB40520 Certificate IV in Leadership and Management
- Lead and facilitate a team (BSBXTW401)
- Articulate, present and debate ideas (BSBCRT412)
- Apply critical thinking to work practices (BSBCRT411)
- Build and maintain business relationships (BSBTWK401)
- Manage personal health and wellbeing (BSBPEF401)
- Coordinate business operational plans (BSBOPS402)
- Develop personal work priorities (BSBPEF402)
- Lead team effectiveness (BSBLDR414)
- Demonstrate leadership in the workplace (BSBLDR411)
- Lead effective workplace relationships (BSBLDR413)
- Apply communication strategies in the workplace (BSBXCM401)
- Communicate effectively as a workplace leader (BSBLDR412)
<h3 id="header-bsb40520--certificate-iv-in-leadership-and-management---sydney-course">BSB40520 – Certificate IV in Leadership and Management - Sydney Course</h3>
<p>Is developing your leadership and
...ENROLLING NOW!! CALL 1300 845 888
Self Paced - Learn in your own time and schedule
If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Enquire today or CALL US on 1300 845 888 to check your eligibility.
Not eligible for Subsidised Training: $6,140
Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.
Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.
TRAINER SUPPORT IS AVAILABLE FOR ALL ONLINE COURSES
- FACE TO FACE WITH TRAINER BY ARRANGEMENT (MAXIMUM OF 20 HOURS OVER DURATION OF COURSE)
- EMAIL CORRESPONDENCE WITH TRAINER
- PHONE CORRESPONDENCE WITH TRAINER
BSB50420 Diploma of Leadership and Management
- Lead and manage effective workplace relationships (BSBLDR523)
- Develop and use emotional intelligence (BSBPEF502)
- Manage people performance (BSBLDR522)
- Manage business operational plans (BSBOPS502)
- Manage business risk (BSBOPS504)
- Develop critical thinking in others (BSBCRT511)
- Manage personal and professional development (BSBPEF501)
- Lead communication in the workplace (BSBXCM501)
- Communicate with influence (BSBCMM511)
- Manage meetings (BSBTWK503)
- Manage team effectiveness (BSBTWK502)
- Lead diversity and inclusion (BSBTWK501)
BSB30120 Certificate III in Business
- Apply critical thinking skills in a team environment (BSBCRT311)
- Organise personal work priorities (BSBPEF301)
- Assist with maintaining workplace safety (BSBWHS311)
- Work in a team (BSBXTW301)
- Write simple documents (BSBWRT311)
- Support personal wellbeing in the workplace (BSBPEF201)
- Participate in sustainable work practices (BSBSUS211)
- Use inclusive work practices (BSBTWK301)
- Design and produce business documents (BSBTEC301)
- Deliver and monitor a service to customers (BSBOPS304)
- Create electronic presentations (BSBTEC303)
- Engage in workplace communication (BSBXCM301)
- Support effective workplace relationships (BSBLDR301)
How to Deal with Difficult People at Work
