How to Deal with Difficult People at Work

How to Deal with Difficult People at Work - Sydney Course

We offer training in face to face and/or online learning formats.

Please see scheduled class for delivery format.
Online classes delivered via livestream video over Zoom.

There will be times at work where you will find yourself dealing with difficult people. This workshop will teach you strategies to better manage difficult people in a work environment.

You will learn tactics to dealing with difficult people, such as focusing on the immediate behaviour, diffusing the situation as quickly as possible and understanding why they are being difficult.

Each student will be provided with a Resource Tool to deal with difficult people as well as exercises to help you cope in the workplace. There are no prerequisites or experience required - this course is suitable for all people.

Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!

Course Outline

In this course you will learn:

how to understand difficult behaviour so that you can identify its causes
how to develop your management skills so you can deal with difficult behaviour
proven tips and techniques for dealing with difficult colleagues
how to identify the different types of difficult behaviour, and how to deal with them
how to give feedback that works and make critical conversation easy
how to manage conflict between members of your team and others
when to get support and when to escalate issues

Course Outcome

Upon successful completion of this workshop, students will be able to use various tactics and techniques to deal with difficult people at work.

What to Bring

Please bring:

pen and notepad

Prerequisite

This course is suitable for all levels and assumes no prior knowledge.

Important Information

Please note: You will need access to the internet and a smartphone, tablet, computer or laptop in order to participate in the livestream video classes.

Delivery Mode

We offer training in face to face and/or online learning formats.
To check the delivery mode of the course you are interested in please view the class timetable.

Classroom based: experienced and engaging trainers will take you through the course material face to face.

Classroom based learning for this course includes:

Scheduled class times and sessions
Interaction with your trainer and other students

Please note: Government COVID-19 regulations and recommendations, including appropriate social distancing measures, hand washing and other hygiene protocols will be in place at all times and may result in course delivery changes.

Remote learning: experienced and engaging trainers will take you through the course material via interactive livestream video classes online.

Remote learning for this course includes:

Scheduled class times and sessions
Livestream video classes online
Interaction with your trainer and other students during livestream video sessions

Please note: You will need access to the internet and a smartphone, tablet, computer or laptop in order to participate in the livestream video classes.