TERMS AND CONDITIONS

Given the broad range of accredited and non-accredited programs offered by the College the terms and conditions may vary depending on the course. In general the College applies Terms and Conditions in order to provide a quality customer and learning experience and to be fair and transparent with our students. Where applicable to meeting the Standards of being a registered training organisation (RTO) these are noted in brackets (eg SRTO 5.3 etc)

Enrolment, Course Fees, Payments and Refunds (SRTO 5.3, 7.3)
Language, Literacy and Numeracy (LLN) (SRTO 1.7)
Credit Transfer and Recognition of Prior Learning (SRTO 1.8, 3.5)
Complaints and Appeals (SRTO 6.1, 6.2)
Support Services (SRTO 1.7)
Retention of Records (SRTO 3.4)
Refund Policies

Enrolment, Course Fees, Payments and Refunds (SRTO 5.3, 7.3)

VET accredited courses are open to persons 15 years and over in accordance with the NSW Government Smart and Skilled subsidised training.

Leisure and Self Improvement courses are open to persons 18 years and over. Students aged between 15 and 18 may enrol in non-accredited courses if approved by management.

It is the student’s responsibility to note the date, time and location of the course as advertised. Access to the student portal is available here.

Courses with low enrolments may be postponed or cancelled. Every effort will be made to contact students. Please ensure your contact details are correct.

Requests from students to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course.

If you are unable to complete your course due to changed personal circumstances, MCC will make every effort to ensure you are placed into an alternative pre-scheduled course.

MCC reserves the right to decline admission to a course, terminate a student’s enrolment in a class or change a course or tutor at any time without notice.

Students who participate in courses involving physical activity, field trips, excursions or practical demonstrations do so at their own risk. Students will be required to sign appropriate release form(s) to participate in the relevant activities. The College reserves the right to refuse student participation in the activity if the student has not signed a release form.

Please refer to www.macquarie.nsw.edu.au for information on course fees including any required deposit, administration fees, materials fees and any other charges (if applicable).

Please note that MCC will not accept payments of over $1500 at any one time.

Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $50 will be charged.

Refunds may be made when:

• Student has overpaid any administration charges
• Student enrolled in training that has been cancelled by MCC
• Student advises MCC at least 5 days prior to course commencement that they are withdrawing from the course
• If the student withdraws from a course or program due to illness or extreme hardship as determined by MCC
• In line with a statutory cooling off period and the “withdrawal without penalty cut off date” (as defined by the Smart and Skilled operating guidelines) students enrolled in a NSW Government subsidised course may withdraw without penalty, providing written notification is received > 5 days prior to commencement of the course.

Refund Policies

Language, Literacy and Numeracy (LLN) (SRTO 1.7)

All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment. Trainers and staff within MCC can provide students with LLN support to assist the student throughout the learning process.

Credit Transfer and Recognition of Prior Learning (SRTO 1.8, 3.5)

Credit Transfer and Recognition of Prior Learning are available to all participants in accredited training. Please refer to the Student Handbook or contact the office for the procedure on how to apply.

Complaints and Appeals (SRTO 6.1, 6.2)

If a student, trainer or staff member is experiencing any difficulties, they are encouraged to discuss their concerns with Management. MCC staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.

If a Staff member or Student wishes to make a formal complaint they are required to complete a Complaints and Appeals Form, which is included in the Student Handbook and is available here. Once the form has been completed it should be submitted to MCC for action.

Please refer to the Student Handbook for more details on the complaints and appeals process.

Support Services (SRTO 1.7)

The student should notify MCC if they have a medical condition or disability or require assistance in their training.

MCC caters to diverse client learning needs and aims to identify and respond to the learning needs of all students. Students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage. MCC will analyse who the target candidates are (whether an individual, a specific group or a broad target group) and will determine the key characteristics and needs of candidates.

MCC is committed to providing additional support, advice or assistance while training. To achieve this and to ensure the quality delivery of training and education, MCC provides client vocational support to improve and extend training outcomes. Students are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with MCC for further support or referral.

Retention of Records (SRTO 3.4)

The college is required to collect and retain, and report data about our students. All student records, such as personal details and records of participation and progress, are kept within a secure area (both electronic and hard files). An electronic record of each Student’s enrolment and participation is kept on the Student Management System for a period of 30 years, this record is password protected and is only accessible by employees of MCC.

Macquarie Community College is a Registered Training Organisation (RTO 90033) and complies with Standards for RTOs (SRTO). Please also refer to this website for related policies and frequently asked questions.