BSB20120 Certificate II in Workplace Skills (Basic Work Skills) - Sydney Course

Do you need basic office and work skills to help you get the job you want? The key to gaining and keeping a job is to have the right skills and attitudes expected of job seekers and entry level employees. This basic office and workplace skills course (BSB20120 Certificate II in Workplace Skills) aims to help those with limited workplace experience gain practical skills, in a supportive educational environment.

In this course we provide a range of essential office and general business skills that almost every employer will expect to find in a new employee. These essential office and business skills include customer service, workplace health and safety, time management, communication skills and using basic office computer applications.

This entry level course is ideal for anyone that is looking to enter the workforce, or re-enter the workforce after a long absence. At the end of this course, you will have not only learnt a range of basic office and work skills but also essential “soft skills” required to work well with others, manage your time and communicate in an effective manner.

Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!

Course Outline

In this course, you will learn:

• How to perform effectively in a business environment
• Communication skills
• Time management
• Customer service
• Business software applications
• Digital communication
• Researching using the internet
• Collecting and recording data
• Workplace Health and Safety
• Sustainable work practices

Course Outcome

The goal of this course is primarily to assist students to gain sustainable employment and to be able to perform effectively in entry level roles so that they can position themselves for a successful career.

The skills learnt in this course will help with job searching and in a range of other areas of life. The focus is on helping our students become employees that are valued team members in the workplace.

By the completion of the course you will be able to communicate effectively in a wide range of business situations including dealing with customers and co-workers. You will have basic computer skills that are required in almost any workplace and you will be able to manage your time in order to get optimum results.

Upon successful completion of the course, you will be issued a BSB20120 Certificate II in Workplace Skills where competency has been achieved.

What to Bring

All course material is provided and inclusive with course fees.

Please bring:

• notepad
• pen

Prerequisite: Essential

An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre enrolment process.

Fees and Government Subsidy Opportunities

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It's helping people in NSW get the skills they need to find a job and advance their careers.

Smart and Skilled provides eligible students with:

• An entitlement to government-subsidised training up to and including Certificate III.
• Government funding for higher-level courses (Certificate IV and above) in targeted priority areas.

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

NSW FEE-FREE* courses now available, please visit: https://www.macquarie.nsw.edu.au/nsw-fee-free-training

*Eligibility criteria apply. This training is fully subsidised by the NSW and Australian Governments, and as a result your fee is determined through Training Services NSW formal eligibility criteria. Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

Study Load

The completion time for the course varies according to the educational background and any relevant experience of the student.

Students should expect to do some work outside of classes that we estimate to about equal to the time spent in class.

Credit Transfer and Recognition of Prior Learning

Credit transfer (CT) is defined in the AQF as follows:

• Credit transfer is a process that provides students with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications.

Recognition of prior learning (RPL) is defined in the AQF as follows:

• Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

This is underpinned by the AQF definition of credit as follows:

• Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications.
• Credit reduces the amount of learning required to achieve a qualification and may be through credit transfer, articulation, recognition of prior learning or advanced standing.

For further CT information visit: https://www.aqf.edu.au/sites/aqf/files/credit-transfer-explanation.pdf.

For further RPL information visit: https://www.aqf.edu.au/sites/aqf/files/rpl-explanation.pdf.

If you would like to apply for CT or RPL, please contact us.

Career Opportunities

This course is aimed at providing broad skills required for almost any entry level position.

Core Unit Components (5)

• BSBCMM211 Apply communication skills
• BSBOPS201 Work effectively in business environments
• BSBPEF202 Plan and apply time management
• BSBSUS211 Participate in sustainable work practices
• BSBWHS211 Contribute to the health and safety of self and others

For more information, visit https://training.gov.au/Training/Details/BSB20120

Elective Unit Components (5)

• BSBOPS203 Deliver a service to customers
• BSBTEC201 Use business software applications
• BSBTEC202 Use digital technologies to communicate in a work environment
• BSBTEC203 Research using the internet
• BSBDAT201 Collect and record data

For more information, visit https://training.gov.au/Training/Details/BSB20120

How You Will Be Assessed

Assessment (including recognition of prior learning) must:

• meet the requirements of the relevant training package or accredited course, and
• be conducted in accordance with the principles of assessment and the rules of evidence, and
• meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

• written and verbal questioning
• practical demonstrations

What Can I Study Next?

This course is a good entry into vocational training as it provides the broad range of skills that are required to build upon as you move in more specific qualifications.

Delivery Mode

We offer training in formats that suit you and your workplace in accordance with the training package.

The BSB20120 Certificate II in Workplace Skills course is available in the following learning mode:

• Classroom based: experienced and engaging trainers will take you through the course material face to face with an individual assessment for each unit of competency and a variety of delivery modes to ensure individual learning styles are catered for.

Please note: Government Covid regulations and recommendations, including appropriate social distancing measures, hand washing and other hygiene protocols will be in place at all times and may result in course delivery changes.

Classroom learning for this course includes:

• text book references
• white board notes and visuals
• PowerPoint presentations
• DVD’s
• class discussions and group tasks
• case studies and scenarios
• practical simulation and group role play

Logistical Information

Government Covid regulations and recommendations, including appropriate social distancing measures, hand washing and other hygiene protocols will be in place at all times and may result in course delivery changes.

Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!

Other areas of delivery assessed on request.

Workplace based training delivered in your workplace.